Alert:
Welcome to First State Bank of Uvalde new website!
Online Banking
If you need to report a lost or stolen debit card or file a dispute please call (830) 278-6231. To report a lost or stolen debit card or file a dispute after hours please call (844) 202-5070 and follow the voice response options.
To file a dispute on any ATM or Check Card purchase, please call Account Services at (830) 278-6231. A customer service representative will connect you with our Cardholder Services Department. If you need to file a dispute after hours please call (844) 202-5070 and follow the voice response options. Once you are connected to our Cardholder Services Department you will give a description of the transaction(s) and the reason for the dispute. A specialist will gather this information and input it into a card holder statement. This statement and instructions will be sent to you in the mail. Follow the instructions and return the statement to Cardholder Services. Provisional Credit will be issued to your account during the time period of investigation. Determining the results of investigation will determine whether the provisional credit will be determined as final credit or revoked. You will receive a letter notifying you of the results of the investigated dispute.
Notes:
Stay ahead of potential fraud with our Premium Text Fraud Notification service. When our system detects suspicious activity on your card, you'll receive a text message detailing the transaction. Simply reply to confirm if the transaction is legitimate. If you identify it as fraud, you'll get a follow-up message with a number to call for further assistance. If the transaction is legitimate, you're good to go, and the system will mark it as such—it's that easy!
If we have your cell phone number on file, you'll automatically receive text alerts for any suspicious activity on your account. To verify or update your mobile number, or for more information, please contact Account Services at (830) 278-6231.
You are leaving our website. We are not endorsing or guaranteeing the products, information or recommendations provided by the organizations linked to our website. We are not liable for any failure of products or services advertised on those sites. We are not responsible for the validity, collection, use or security of information by organizations that may be linked to our website. We encourage you to read the privacy policies of websites reached through the use of links from our website.
